Return & Exchange Policy
At SSD Watches, we want you to be completely satisfied with your purchase. If there is an issue with your order, we’re here to help.
1. Return & Exchange Period
You may request a return or exchange within 7 days of receiving your order.
To be eligible, the watch must:
- Be unused and in its original condition.
- Be returned with the original box, packaging, tags, warranty card, and accessories.
- Not have any scratches, dents, signs of wear, or damage.
- Include all items originally provided with the order.
2. Exchanges
We offer exchanges for products that are:
- Defective or damaged upon delivery.
- Incorrectly sent by SSD Watches.
- Unused and returned within the eligible exchange period.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative product or another suitable solution.
3. Damaged or Incorrect Orders
Please inspect your order immediately after delivery. If your watch arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and provide clear photos/videos of the product and packaging.
Claims reported after this period may not be accepted.
4. Non-Returnable Items
Returns or exchanges may not be accepted if the watch:
- Shows signs of use or wear.
- Has scratches, dents, or other customer-caused damage.
- Is missing its original packaging, tags, warranty card, or accessories.
- Has been altered, repaired, or modified by anyone other than SSD Watches or an authorized service provider.
5. Return Shipping
If the return or exchange is due to an incorrect, defective, or damaged item received from SSD Watches, we will cover the applicable return shipping cost.
For returns or exchanges requested for reasons such as a change of mind, size preference, or personal preference, return shipping costs may be the customer’s responsibility.
6. Refunds
Once the returned product has been received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed using the applicable payment method or another mutually agreed method. Processing times may vary depending on the payment provider.
Original delivery charges may be non-refundable unless the return is due to an error or defect attributable to SSD Watches.
7. How to Request a Return or Exchange
To request a return or exchange, please contact SSD Watches Customer Support with:
- Your order number.
- Reason for the return/exchange.
- Photos or videos, if the product is damaged or defective.
Our team will provide you with the next steps.
8. Important Notice
All returned products are subject to inspection before a return, exchange, or refund is approved. SSD Watches reserves the right to reject returns that do not meet the conditions outlined in this policy.
Thank you for choosing SSD Watches.
We appreciate your trust and are committed to providing you with quality products and service.